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This is a process we refer to as "license exchange/license upgrade" but can only be performed based on your licenses currently being under a maintenance contract.

A license exchange can be performed by contacting us at customerservice@wavelink.com or calling our support line: +1 888-699-WAVE(9283) ext 2.

Please have your Sales Order number for your licenses ready.

Additional Information:
If you have numerous licenses, please feel free to contact us at support and we can assist you in a software license consolidation.

1. Go to a computer that you can get an internet connection.
2. Go to www.wavelink.com/activate
3. To get the Hardware Node Lock go to AMC 5.x
4. Go to Help
5. Then to About Avalanche
6. Type in the Node Lock in the activation box
7. Type in the License Key number
8. Save the file where ever you would like.
9. In AMC go to Tools, Manage Licenses.
10. Click on Add a License
11. Click on Import a License
12. Locate the license file where you saved it and import.

To fix this you can manually Active sync the devices and delete the _local.prf file from the application/avalanche/config from the device and contact the console to create a new GUID. This should resolve this issue. If not please contact Wavelink support for further instruction.

This error occurs when two of the same package are being deployed to a device. Any kind of duplicate package can cause this, even ones with different settings. To resolve this either disable one of the packages, or use selection criteria so that both will not be going to the same devices.

Solution: To run 4.02 enablers on previous version of AMC you must have a base license for the device as well as a current maintenance license entered for your AMC console. If you are unsure what a maintenance license is please contact one of our support representatives at 1-888-697-WAVE.

Once you have enabled this feature, select ok then log off of the console. You can now enter your log on information and domain to obtain access to the console. Upon your first successful log on to the console you will have minimal access to the console. Your AMC admin will now be able to give that user certain permissions when accessing the console.

1. Launch the Avalanche Enabler configuration utility.
2. Click the Enabler Settings icon button. The Avalanche Update Settings dialog box appears.
3. In the Avalanche Update Settings dialog box, select the User Interaction tab.
4. Enable the Secure Settings with Password checkbox.
5. Configure the settings password.
6. Enable the Prompt for Password When Exiting Monitor checkbox.
7. Configure the exit password.
8. Select the Startup/Shutdown tab.
9. Select the Monitor and Launch Update Utility option.
10. Enable the Hide Start Menu (System Taskbar) checkbox.
11. Select the Stop Monitoring option.
12. Select the Shortcuts tab.
13. Use the Shortcuts tab to configure Avalanche Enabler shortcuts to any applications on the mobile device that users will need.
14. Click OK. The Avalanche Update Settings dialog box closes and the new configuration is saved to the host system.
15. Download the new Avalanche Enabler configuration to the mobile device.

Source: Avalanche MC User Guide, Appendix A: Common Configuration Tasks

\windows\wceload.exe /noui "\Your\Path"

1. Create your package in Package Builder, and include the CAB file(s) as the files to install on the device.
2. In Package Builder, make your Package Type a "Support" package.
3. Select the option to "Include Post Install Script" as part of the package.
4. In the Post Install Script, include an [Execute] heading with the property "CabFiles = Yes"

1. Create your package in Package Builder, and include the files to install on the device.
2. On the file entry line in the Package Files tab, click on the "Install Drive" column, and change it to "C"
3. Click on the Install Path column and insert the complete path from root to install the file. (For example, "\Windows\Program Files\MyApplication").

• Effective immediately, Wavelink will no longer release enhancements for those Avalanche versions.
• Effective March 31, 2010, Wavelink will no longer sell or renew standard annual maintenance for those Avalanche versions. For customers needing extra time to make the transition, premium maintenance may be available at an additional cost. Contact Wavelink Sales for availability and pricing.
• Effective November 1, 2010, Wavelink will end all standard support for those Avalanche versions.

We encourage your affected customers to make plans to upgrade to Avalanche SE or Avalanche MC as soon as possible to avoid any problems with this end-of-life schedule.

For those customers needing assistance upgrading or with training for the newest Avalanche platform, Wavelink offers Certified Professional Services. Wavelink has multiple solutions to assist customers migrating from older versions of Avalanche to the latest version. Services include onsite or remote upgrade and migration assistance, and onsite or remote product training.

For more information on the Avalanche end-of-life schedule, or to request Wavelink’s Certified Professional Services, please contact your Wavelink sales representative or e-mail sales@wavelink.com.

To best determine which re-connect string you should use, you should pick a function that is present on each screen of your host application.. To acquire the Hex values you can take a simple packet trace to obtain your hex values for the desire values.

When you enter a [string] value, you must place a % character before each hex code value. Each hex code character is represented by a two-digit number.

Example:
To send an F24 upon re-connect (EBCDIC BC before FFEF):
%00%0D%12%A0%00%00%04%00%00%03%01%01%BC%FF%EF

This is a process we refer to as "license exchange/license upgrade" but can only be performed based on your licenses currently being under a maintenance contract.

A license exchange can be performed by contacting us at customerservice@wavelink.com or calling our support line: +1 888-699-WAVE(9283) ext 2.

Please have your Sales Order number for your licenses ready.

Additional Information:
If you have numerous licenses, please feel free to contact us at support and we can assist you in a software license consolidation.

Check to make sure the case is correct. For example, if the Licensee Name was "WaveLink" and had been entered in as "Wavelink"

Leaving a space on the end of the field can cause this as well. IE: "WaveLink "

Another common error is selecting an incorrect platform version. This needs to be the version you have the license for, but should also match the version of Telnet on the device.

1. The error "Attempting to contact license server on a local segment: Timed out" is often caused by a mismatch in licenses. This could be caused by purchasing one version of telnet with a different version installed onto the device. Verify the version on the device by going to Options and About.

   Also pay attention to the Emulation type used for registration.
   
   

2. Make sure that the license server address is entered in the emulation parameters.

   Emulation > Common > License Server Address

1. Access the Configuration Manager.
2. Locate the Emulation > Common > Number of Sessions parameter.
3. Use the Number of Sessions dialog box to specify the maximum number of sessions.
4. Click OK.
5. Save the new configuration.
6. Close the Configuration Manager and download the new configuration to the mobile device.

Source: Emulators User Guide, Appendix B: Common Configuration Tasks

1. Access the Configuration Manager.
2. In Configuration Manager, locate and right-click the Scanner > Common > Scan Handler parameter. A menu list appears.
3. Click Add. The Scan Handler dialog box appears.
4. Use the Scan Handler dialog box to configure a new scan handler.
5. Click OK.
6. The new scan handler now appears beneath the Scan Handler parameter in the Configuration Manager

Source: Emulators User Guide, Appendix B: Common Configuration Tasks

1. Access the Configuration Manager.
2. In the Configuration Manager, locate and right-click the Emulation > Common > Key Macro parameter. A menu list appears.
3. From the menu list, select Add. The Key Macros dialog box appears.
4. Use the Key Macros dialog box to configure the new key macro.
5. After you have configured the key macro, click OK. The new key macro now appears beneath the Key Macros parameters in the Configuration Manager.
6. Save the new configuration.
7. Close the Configuration Manager.
8. Download the new configuration to the mobile device

Source: Emulators User Guide, Appendix B: Common Configuration Tasks

This is a process we refer to as "license exchange/license upgrade" but can only be performed based on your licenses currently being under a maintenance contract.

A license exchange can be performed by contacting us at customerservice@wavelink.com or calling our support line: +1 888-699-WAVE(9283) ext 2.

Please have your Sales Order number for your licenses ready.

Additional Information:
If you have numerous licenses, please feel free to contact us at support and we can assist you in a software license consolidation.